Residential Services

Residential Services

Emergency Service 24 Hours a Day!

Phoenix Express  Garage Doors repairs and services all brands of garage doors and openers. We can fix broken springs, doors off track, doors not closing, add support to bent sections, and even program remotes. Our skilled technicians will provide a FREE Service Call (during normal working hours) $49 value waved with any work. In most cases, they will be able to repair your garage door or opener during your consultation. Your time is important to us, so our technicians are fully equipped to handle numerous repairs, eliminating the need for a second appointment.
garage-door-repair broken door
Garage door problems may occur at the least convenient moment. If you have a garage door emergency, you may not have the luxury of waiting until standard business hours to address it. A broken garage door can be dangerous and create a mess to your schedule. That is why we are available 24 hours a day, 7 days a week, 365 days a year. Our office staff is always here to answer your call and dispatch experienced local technicians to swiftly resolve your garage door emergency. We look forward to providing you the highest quality service and solutions.

Your Door Need Some Love?  Call Phoenix Express Garage Door!

Types of springs

There are two types of springs for garage doors – torsion springs and extension springs. Torsion springs work by torsion or twisting. They store mechanical energy when twisted. We use special instruments to wind the coils of the spring, which then applies torque to the center shaft, a metal tube located directly above the center of the garage door. At each end of the center shaft is a set of cable drums. Cables on the drums are attached to the bottom bracket of the garage door. As the center shaft spins, cables wind and unwind on the cable drum to lift and lower the door. 

Extension springs stretch above and parallel to the horizontal tracks of the garage door. Extension springs are also attached to cables that are anchored to the bottom bracket of the garage door. Instead of winding as torsion spring does, these springs apply resistive force as the spring stretches. Springs extend as the door closes, storing mechanical energy used to open the door. Each spring along the tracks work independently of each other to balance the weight of the garage door. If the two springs become unbalanced, the door will open unevenly or wobble and cause destructive wear and tear on the other moving parts.
garage door springs

Why does a spring break?

Wear & Tear 

The most common reason for a spring to break is simply because of wear and tear over time. As the door cycles up and down, the coils lose their strength and cause the spring to break. Most two-car garages are opened and closed 6 to 8 times each day for a staggering 3,000 times a year! Quality springs with professional installation can support 10,000 cycles before they become ineffective and require replacement. Each cycle is the garage door opening or the garage door closing. It's quite common to run through the utility of a spring in just a few years.

Rust Buildup 

Rust is another common cause of spring fatigue. Stored chemicals and outside moisture can lead to this type of spring deterioration. Rust shortens a spring's lifespan by corroding the metal and increasing the friction between the coils when winding. Stave off rusts with regular preventative maintenance and lubrication. Check out our annual lube and safety inspection.

Poor Maintenance

All springs eventually break. There's no way out of it. But our maintenance and safety checks will prolong the life of your garage door springs and let you know when they are primed to break. Don't wait for the springs to break at an inconvenient or dangerous moment; call us today to set up an annual safety and maintenance check.

Door Off Track

There are many reasons a garage door could come off track. If your garage door ever becomes partially detached, stop operating it and call us immediately. The springs, cable, and hardware system is under tremendous tension and must be properly counterbalanced before beginning any repairs. Attempting a DIY repair could result in serious injury or death.

In the event of a door off track, call a Phoenix Express Garage Door professional before attempting to use the door again. Doing so could be the difference between being able to repair or needing to replace your garage door. Using your garage door in this condition could cause serious additional damage to your door. In some cases, you can pull the door completely off the tracks and cause damage to your property or even yourself.

We offer 24-Hr Same Day Service so that you never have to leave your door unsecured or unstable. Call now and speak with one of our office staff who will dispatch a technician to come and repair your door immediately.
garage door off track

Common reasons a garage door comes off track


A common reason for garage door roller to come off track occurs when the garage door closes on an object (car bumper, trashcan, broom, bike, etc.). This can cause the cable to slip off of the drum on one side of the door. When the cable comes off the drum, the spring unwinds and releases the full weight of the door on one side, jamming the door into the track.

Rollers Deteriorating

Garage door rollers are exposed to dirt and debris on a regular basis. As rollers move up and down the tracks, they pick up friction-causing debris that leads to roller breakdown. Any unnecessary friction increases stress on the cables and can cause them to slip or break. We recommend keeping your rollers clean and well lubricated and replace broken or worn down rollers. 

Spring Getting Ready to Break

When a spring nears the end of its life cycle, the garage door can start to drag on the left or right. This is especially common on one spring systems on a 2-car garage door. As a spring deteriorates, the weight of the door is no longer fully supported, and the door starts to become unbalanced. 
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